Customer Service Rep - Metrology
Ocala, Florida
Ocala, Florida
Job Responsibilities
Description:
You will be the Customer Service Rep for the Metrology team. Our team is responsible for delivering exceptional customer service and ensuring timely order fulfillment.
What You Will Be Doing
As the Customer Service Rep you will be responsible for managing customer orders, providing accurate pricing and delivery information, and acting as the liaison between customers and suppliers.
Your responsibilities will include, but are not limited to:
- Process customer orders via phone, email, and other channels.
- Generate quotes, delivery dates, and provide order status updates.
- Maintain accurate customer and order records in the database.
- Coordinate with suppliers and internal teams to expedite orders and resolve issues.
- Support emergency order processing and manage returns and credits.
Why Join Us
The ideal candidate is collaborative, detail‑oriented, and passionate about delivering superior service. This role offers the chance to work in a fast‑growing environment where your contributions directly impact mission success.
We are committed to supporting your work‑life balance and overall well‑being, offering flexible scheduling options. Learn more about Lockheed Martin’s comprehensive benefits package here.
Further Information About This Opportunity
This position is in Ocala. Discover more about our Ocala, Florida location.
MUST BE A U.S. CITIZEN - This position is located at a facility that requires special access.
Basic Qualifications:
•Minimum of 3 years of experience performing procurement activities (e.g., creating purchase requisitions, negotiating with suppliers, drafting contracts, placing orders).
•Minimum of 3 years of experience in logistics, warehouse operations, or broader supply chain functions where you managed inventory movement, shipping/receiving, or order fulfillment.
•Demonstrated ability to work with Microsoft Office (Excel, Word, Outlook) and an order management or ERP system for entering, tracking, and updating sales orders and generating status reports.
•Proven record of delivering high quality customer service to internal and external stakeholders (handling inquiries, resolving issues, maintaining satisfaction metrics).
Desired Skills:
•Metrology/Calibration Support
•In depth knowledge of SAP Software Solutions
•Calibration Database Experience
•Ability to lift 25 lbs unassisted
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They’re dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
Experience Level: Hourly/Non-Exempt
Business Unit: MISSILES AND FIRE CONTROL
Relocation Available: No
Career Area: Manufacturing
Type: Full-Time
Shift: First
About
At Lockheed Martin, we apply our passion for purposeful innovation to keep people safe and solve the world's most complex challenges.
Pioneering Defense Technology: From aerospace to outer space to cyber space, you can innovate mission solutions alongside the best minds in the business.
United By Culture: Excellence, integrity, and collaboration define us. We accelerate change and embrace one another’s perspectives to win for our customers.
Real Impact, Real Growth: Grow your career and skills for life. Our wide array of opportunities and technology-driven learning programs enable your development and agility.
Your Health, Your Wealth, Your Life: Competitive pay, comprehensive benefits and flexible schedules designed so you thrive — at work and beyond.
Empowered to Be Your Best: Use your strengths to make a difference in the lives of one another, our customers, our communities, and our planet.
Here, the possibilities are endless because we offer:
- Flexible Schedules, dependent on role
- Levels: Student, Entry, Mid, Senior, Management
- Locations: Nationwide & OCONUS Positions
Qualifications
See what it takes to be a successful Lockheed Martin employee.
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Collaborative
There is no innovation without imagination. You bring new, different and exciting ideas to the table every day. You are committed to the success of your team.
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Curious
The ability to explore and drive new ideas. You think innovatively to come up with creative solutions to complex challenges.
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Goal-oriented
From planning and organizing to decision making, goal orientation produces impactful results. You set goals and strive to make things happen quickly and efficiently.
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Proactive
The ability to anticipate, plan and prepare for what lies ahead. You act rather than react to potential situations.
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Problem Solver
You work to tackle tough problems with complex solutions.
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Strategic
You observe, reflect and analyze processes to make more informed decisions.
Quote
“Before I came to Lockheed Martin, I never thought I’d get these opportunities. The benefits available and the company’s value culture make it an incredibly supportive place to work, and I’m grateful to work somewhere that wants me to succeed. I hope to have a long career here making an impact, and I know I’ll be supported in doing that every step of the way.”
Ryan J., Enterprise Operations
Benefits
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Healthcare
Medical, Dental and Vision coverage is available for employees who opt-in.
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401(k)/Retirement Plans
Our 401(k) plan features generous matching and company contributions.
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Professional Development
We support our employees through mentoring, internal & external educational programs, networking, skills enhancement and career-building programs.
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Maternity and Paternity Leave
Our generous parental leave policies support your journey into parenthood. When you return to work, our facilities offer mother's rooms to support your transition and work/life balance.
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Paid Time Off
We offer PTO, paid holidays and paid time off for jury duty and military obligations.
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Flex-time
Depending on the position, we offer flexible work schedules.