Job ID: 701117BR Date posted: Aug. 11, 2025
Description:We are committed to work-life balance by promoting this remote telework option. These job requirements allow the employee to work their entire schedule somewhere other than a Lockheed Martin designated office or job site.

What We're Doing

At Lockheed Martin Rotary and Mission Systems, we support the systems that keep missions running and people safe. Our Integrated Support Center (ISC) serves as a centralized help desk, providing 24/7 customer support and dispatch services for internal and external stakeholders. Whether it’s logging critical incidents, routing calls, or supporting technical teams, our focus is simple: keep operations flowing with exceptional service and responsiveness.

The Work

In this Call Center Support and Dispatch role, you’ll serve as a vital connection between users and the technical teams that resolve their issues. Acting as the first point of contact, you’ll receive incoming calls, document and log incidents, and quickly dispatch requests to the appropriate support teams.

This is a customer service-driven position in a high-volume call center environment, where professionalism, accuracy, and empathy are key.

Your Daily Responsibilities Will Include:

Answering incoming calls and emails with professionalism and urgency.

Logging and tracking service requests and incidents with precision in our ticketing system.

Escalating and dispatching more complex issues to the appropriate technical teams.

Ensuring each caller receives timely, courteous, and helpful service.

Following scripts and standard operating procedures to maintain quality and consistency.

Identifying patterns in user requests and reporting potential service-wide issues.

Contributing to team meetings and sharing feedback to improve support processes.

Who We Are

At Lockheed Martin, we take pride in doing what’s right—for our customers, our communities, and each other. We build cutting-edge technology, but it’s our people who make the real difference.

We bring together innovation and integrity to solve the world’s toughest challenges—and we want you to be part of that mission.

Who You Are

You’re a strong communicator who thrives in a fast-paced, service-oriented environment. You understand that every call is a chance to solve a problem, calm a concern, or support a mission.

You bring:

A customer-first mindset with a friendly, professional phone demeanor

Strong listening and verbal communication skills.

The ability to follow structured processes and procedures precisely.

Accuracy and attention to detail in data entry and documentation.

A calm and composed presence, even when handling urgent or high-pressure calls.

Willingness to learn and grow in a collaborative team environment.

Experience in a call center, help desk, or customer service role is a plus.

Why Join Us

We understand that life doesn't stop at the end of a shift. That’s why this role offers 100% remote telework, allowing you to work from home—all while supporting meaningful missions.

We also offer an industry-leading benefits package, including:

Comprehensive health and wellness coverage.

Generous paid time off and holidays.

Career development, tuition assistance, and certification programs.

Employee recognition programs.

Legal, financial, and family support services.

Your work matters—and so do you. Join a company that values your contribution and empowers your growth.

Lockheed Martin – We never forget who we’re working for.

Learn more about Lockheed Martin's Comprehensive benefits package here!
Basic Qualifications:
- Experience with Service Central or ticket tracking system.

- Experience and knowledge required to provide first level call resolution on multiple computer platforms such as Microsoft Windows and UNIX applications.

- 1+ years Call Center/Helpdesk experience.

- Must be knowledgeable of and possess demonstrated experience with standard PC office applications (Microsoft Office Products – Word and Excel) and database operations.

- Well-developed/proficient ability to receive incoming calls and translate issues (via typing in real-time) onto the electronic help desk ticket screen.

- Shift work (ability to work all shifts within the 6:30 am – 6:00 pm timeframe).
Desired Skills:
- Technical school or College preferred.

- Motivated individual with Computer Systems /Technical skills.

- Quick learner capable of following technical direction and in implementing processes and procedures.

- Excellent Telecommunication/Customer Service skills
Attention to detail and accuracy with speed is required.

- Well-developed/proficient written and verbal communications skills with the ability to work in and with a varied group of people to include technical and non-technical customers, members of the engineering/management staff as well as teams assigned to related work centers.
Clearance Level: None
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: Non- standard 40 hour work week as assigned by leader
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $43,000 - $71,645. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $37,400 - $65,895. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.

With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.

If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Hourly/Non-Exempt
Business Unit: RMS
Relocation Available: No
Career Area: Call Center
Type: Full-Time
Shift: First